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Encoder measurement with myRIO

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Hi everybody. I'm using a 3 channels quadrature encoder (http://www.maxonmotorusa.com/maxon/view/product/sensor/encoder/Encoder-HEDL-5540-500imp/110518) with myRIO. Im using the Encoder function from myRIO library to get the counter value.

I am using only A and B channel, and I get about 2000 counts/rev . However, as you can see in the encoder specification, it should be 500 counts/turn. 

So does anybody have any idea why its 2000 counts instead of 500? is it because its a x4 enocder and I should devide it by 4?

Thank you in advance for your response.


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